When your company is growing, arranging for each printer to be repaired individually can often be a time-consuming process. Arranging a printer repair contract can take a lot of work out of looking after your printers, and leave you free to deal with the other big stuff.
Depending on the focus and orientation of your business, your needs from a printer repair contract can vary quite a lot. If you are working in a time-critical environment, ensuring you have a contract which guarantees a call-out time and a replacement printer – if they have to take yours away for repair – can take a lot of hassle out of that side of it.
However, if you are a company which works on projects over a longer amount of time, and are unlikely to need a swift call-out clause in your contract, then reducing the speed at which someone will need to be onsite can help decrease your overall costs for the contract.
Once you have an idea of the features you will need in your printer repair contract, you can get down to the negotiation of the contract. The more printers that you are negotiating for provision in the contract and having a few areas where you can compromise on can often put in good stead to negotiate a better deal. If you can go in to the meeting with a few preliminary quotes from other companies as well, you could be able to negotiate down further.
Once you have negotiated the contract, you may want to sit back and relax happy that everything is provided for. However, ensure you have processes in place for reporting to you if your staff experience problems with the printers where the printer repair contract terms are not being met, so that you can bring these up at the reviews of the contract. Also, if there are some things which aren’t included in the contract that pop up during the year, make sure you try and negotiate these in when the contract is due for renewal.
By following these tips then you can ensure that you get the most out of your printer repair contract, and will allow you to put your energies towards the other areas of your business where you can make the real difference. If you can go in to the meeting with a few preliminary quotes from other companies as well, you could be able to negotiate down further.